// Portfolio — Computer Science Graduate

Rafael Miguel
C. Pelagio

System Support Engineer  @  IT Americano Inc.

Web developer, IT support specialist & CS graduate building efficient digital solutions — from responsive frontends to reliable network infrastructure.

View Projects Get in Touch
Rizal, Taguig City
[email protected]
linkedin.com/in/rafael-pelagio
09064469254

// 02 — Skills

Technical Arsenal

Languages

Java JavaScript HTML CSS SQL

Frameworks & Libraries

ReactJS Node.js Express Tailwind CSS Mongoose

Tools & Platforms

MongoDB Postman Alibaba Cloud Manual Testing

Specializations

UI/UX Design CISCO Networking IT Support QA Testing

Soft Skills

Leadership Detail-oriented Critical Thinking Creativity Collaboration Teamwork Curiosity

// 03 — Experience

Where I've Worked

January 2026 — Current

System Support Engineer

IT Americano Inc.

  • Manage and resolve system-related issues via a structured ticketing system.
  • Monitor and analyze system performance metrics to ensure uptime.
  • Perform manual testing to verify functionality, identify bugs, and ensure quality across app releases.
  • Utilize SQL for database queries, data validation, and troubleshooting application data issues.
  • Collaborate with development and QA teams to escalate and resolve technical concerns.
  • Maintain detailed documentation of incidents, resolutions, and performance reports.

February 2025 — May 2025

IT Support Intern

Makati Development Corporation (MDC)

  • Assisted in IT infrastructure planning, system maintenance, and troubleshooting.
  • Configured routers, switches, and firewalls; managed user accounts and network permissions.
  • Provided technical support, ensuring minimal downtime across operations.

July 2025

Volunteer Staff

CBZN Perspective — Philippine Game Development Expo

  • Handled attendee registration and customer inquiries for 1,000+ visitors.
  • Provided front desk support, ensuring smooth event flow and positive participant experience.

// 04 — Projects

Things I've Built

2024 — 2025

Electronic Medical Record (EMR) System with Rule-based Chatbot

Collaborated with a team to develop a web-based EMR system for the clinic in Centro Escolar University — Makati, focused on optimizing and enhancing patient record management. Designed and implemented the full frontend interface with responsive, user-friendly layouts. Conducted UI testing for responsiveness and usability, and performed backend validation using MongoDB queries. Participated in user testing and gathered feedback for continuous improvement.

Node.js Express MongoDB Mongoose Python JavaScript ReactJS HTML CSS Tailwind CSS

// 05 — Education

Where I Learned

Centro Escolar University

Bachelor of Science in Computer Science

⭐ Graduated Cum Laude  ·  Dean's Lister

2021 — 2025

// 06 — Achievements

Certifications & Awards

🏆

Dean's Lister

2021 — 2025 · CEU

🖥️

NC II — Computer Systems Servicing

2022 · TESDA

🔐

Cisco Ethical Hacking

2024 · Cisco

🛡️

Cisco Cyber Threat Management

2024 · Cisco

// 07 — Contact

Let's Connect

Open to new opportunities, collaborations, or just a good tech conversation.

✉️ [email protected] 💼 linkedin.com/in/rafael-pelagio 📱 09064469254